TERMS & CONDITIONS
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TERMS of SALE
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DELIVERY INFO
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Shipment costs will be calculated during check-out based on your shipping destination. For special requests please contact us on info@studioephe.com.
For those purchasing outside of Europe import duties and local taxes may apply upon receiving your order and will be handled by your local authority.
You should receive your purchase in 8-12 weeks after your order has been dispatched. Our products have different production lead times, contact us on info@studioephe.com for more details.
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For made to order items a shipping quote will be sent to you upon purchase or request. These rates vary depending on the destination and complexity of delivery as well as the delivery date. All items ship from the Netherlands, therefore, custom duties & taxes may apply.
ep.he is not responsible for courier delays. You can check your shipment tracking number in your shipment confirmation email for the latest update on delivery times. The delivery time for made to order and in stock furniture will vary depending on the destination and the product.
All products are handmade, unique, and may vary slightly in color, shape, or texture from the product images shown on our website. Dimensions and materials are described as accurately as possible, but minor deviations may occur.
Due to the environment and lighting conditions during photography, the actual color of the product may also differ from what is pictured. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
EXCHANGE & RETURNS
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Handmade and limited edition products:
We do not accept returns for handmade & limited edition products
Made to order products:
We do not accept returns for products that are made to order (please refer to product description).
Custom products:
We do not accept returns for custom order products (please refer to the product description).
Items returned without original packaging are non-refundable.
If you receive an item that was damaged during shipment, you must notify us within 24 hours of receiving the goods by contacting us at info@studioephe.com so that we can handle the next steps.
To approve the return, we will request photos of the damaged product. Once your return has been approved, the item must be shipped back within 3 days.
Please make sure your items are returned new and unused. Returns must also include the box, as this is considered part of the product. Please place the product box inside another box in order to prevent damage during shipping. Please, kindly note that items that do not meet the above requirements will not be accepted and will be sent back to you.
Please note that delivery charges will not be refunded and that all costs for return shipment will be covered by the customer.
CANCELLATIONS
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If you would like to cancel your order, you must notify us at info@studioephe.com within 24 hours of placing the order. Please note, it can take up to 10 working days for refunds to appear in your account.
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TERMS of SERVICE
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Welcome to ep.he. Throughout this document, the terms "we," "us," and "our" refer to ep.he. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions ("Terms of Service"). Please read these Terms of Service carefully before using our website.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
All payments on our website are securely processed through Wix Payments. Wix Payments is PCI DSS Level 1 certified, the highest standard of payment security, ensuring that your credit card information is encrypted and protected throughout the transaction. Wix Payments collects and processes the personal and financial information necessary to complete your purchase. This data is used solely for the purpose of processing the payment and fulfilling legal obligations. Your information is retained only as long as necessary to complete the transaction and is deleted afterward. All payment data is handled in compliance with PCI DSS standards, meaning that card details are securely stored and accessible only to authorized personnel during payment processing. For more information, please refer to Wix Payments’ official policies.
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SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
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SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
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SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Your submissions to us may be used without restriction, but we are not obligated to maintain comments in confidence or pay compensation for them. We may monitor, edit, or remove content that we deem unlawful or objectionable.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 11 - PROHIBITED USES
You are prohibited from using the site for unlawful purposes, solicitation of unlawful acts, or violations of regulations, rules, or laws. You may not infringe upon our or others' intellectual property rights, engage in harassing or abusive behavior, or submit false information.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. Your use of the Service is at your own risk. We provide the Service "as is" and "as available." In no case shall Eero Moss or its affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend, and hold ep.he and its affiliates harmless from any third-party claims, including reasonable attorney fees, arising from your breach of these Terms of Service. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 14 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
SECTION 16 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and constRuad in accordance with the laws of the Netherlands.
SECTION 17 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 18 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@studioephe.com.